We want you and your pets to be completely satisfied with your purchase.

Return Eligibility

Items may be returned within 30 days of delivery if they are unused, in original packaging, and in resalable condition.

Return Process

To initiate a return, contact us at dkbcahhyia@iubridge.com with your order number and reason for return. Our team will provide a return authorization and shipping instructions.

Return Address:

2766 Monroe Street, Houston, Texas, United States

Refunds

Refunds will be issued to the original payment method (PayPal) within 5–7 business days after receiving and inspecting the returned item.

Exchanges

If you receive a defective or incorrect product, please contact us within 7 days of delivery for a free replacement.

Non-Returnable Items

Customized or clearance items are not eligible for return.

We take pride in ensuring every product meets our quality standards, but if something goes wrong, we’ll make it right.

Updated on 3th, August, 2024